Senior Sales Operations Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar GMG Full time
About The Company

GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, food, and health sectors.

The company's vision is to inspire people to win in ways that make the world better. GMG operates across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.

About The Role

The role holder will be responsible for driving sales across all assigned areas. This includes maximizing sales performance, store operating profits, customer service, and overseeing overall store operations.

Key Responsibilities:
  1. Formulate and implement store strategies and procedures to maximize sales, profitability, and commercial performance of all retail outlets in the assigned cluster of areas.
  2. Set Key Performance Indicators (KPIs) and targets, monitor performance against plan, and initiate remedial actions in case of discrepancy between actual and expected performance.
  3. Generate and analyze sales figures, forecast future sales, and interpret trends to facilitate area operations planning.
  4. Oversee the stores after-sales processes and ensure full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
  5. Work with area managers and store management to ensure that store displays and inventory levels are adequate to meet the forecast sales budget.
  6. Monitor stock to achieve bottom-line sales budget against monthly targets.
  7. Recommend and implement actions required to address stores experiencing decreasing sales.
  8. Collaborate with Loss Prevention to ensure that loss prevention programs are in place across all store locations.
  9. Tour the sales floor regularly, talk to colleagues and customers to help resolve urgent issues.
  10. Maintain awareness of market trends; understand changing customer attitudes and buying preferences and monitor the competition to ensure that sales opportunities are maximized.
  11. Ensure that all relevant communications are relayed in a timely manner to store management.
  12. Ensure that store schedules reflect a store staffing model that meets customer needs.
  13. Train the team in inventory management techniques such as in-bound and out-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
  14. Maximize productivity in stores through effective deployment of resources; control costs within budgetary guidelines (overtime, stock, and consumables) through efficient store operations.
  15. Ensure that all stores follow employment and state laws, health, and safety standards.
  16. Evaluate new sites and coordinate with the Property Department to share inputs; oversee new store openings and re-fits.


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