Customer Engagement Director

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Our goal at Snoonu is to radically transform the way people live by leveraging technology to connect them with endless possibilities.

About This Opportunity
  1. This position involves overseeing the development of targeted marketing campaigns to engage and retain customers.
  2. Key responsibilities include executing multichannel campaigns, analyzing their effectiveness, and making adjustments as needed.
  3. Closely collaborating with cross-functional teams ensures seamless execution and optimal results.
  4. Proven analytical skills, combined with experience in managing and segmenting user databases, are essential to achieving success.
  5. A strong background in CRM tools and platforms, such as Braze, Salesforce Marketing Cloud, Marketo, or Hubspot, is valuable.
  6. This role requires outstanding communication and interpersonal skills, particularly when working with stakeholders from various departments.

Essential Qualifications

  • Minimum 3 years of experience in CRM, lifecycle, and marketing management (web + mobile apps).
  • Experience in implementing, managing, and optimizing CRM platforms, especially Braze, is highly desired.
  • A track record of successfully testing and scaling multiple-channel campaigns is necessary.
  • Effective collaboration with product, design, engineering, and analytics teams is critical to success.
  • Familiarity with copywriting and editing is also required.
  • Rapidly adapting to changing user insights and data-driven decision-making is essential.


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