Customer Service

4 days ago


Doha, Qatar Mohebi Martin Brower Logistics LLC Full time

**Basic Function**

The business operates a 24/7 distribution function to McDonald’s restaurants and the support role of Customer Relations Agent is designed to be the first point of contact for McDonald’s restaurants in Mohebi Martin Brower Logistics (MMBL). This includes Mc Donald’s orders, deliveries, issues and any other issues relative to the order/delivery cycle.

**Major Duties and Responsibilities**:
1. Processing store orders accurately.

2. Attending day to day store issues and providing resolution or coordination assistance of the same.

3. Issuance of approved credit notes and debit notes

4. Handling of premiums

5. Management of exceptional items - switch over’s and contingencies.

6. Generation accurate reports on MMBL performance and McD’s issues

7. May be necessary to undertake tasks not covered in the above and will be discussed, agreed and managed as and when required.

8. Commitment to the support and complianceof Corporate Social Responsibility (CSR) projects

9. Handling Customer complaints

10.Communicating with McD Restaurants on all DC matters, late deliveries, products depletion, New products info etc

**Qualifications**

**Behavioural Competencies**
- Experience in warehouse and distribution / or FMCG will be an advantage.
- University/Relevant degree accountancy will be an advantage
- Strong and effective communication skills
- Flexible approach to working timings
- Detail and customer-service oriented
- Positive attitude and Excellent Team player.

**Technical Competencies**

**Other Requirements**
- Computer literate with Advance Excel, Word &PowerPoint skills
- Fluent with speak, read and write English(Arabic an added advantage)
- Knowledge in WMS system, preferred

**Job Types**: Full-time, Permanent

**Salary**: Up to QAR7,500.00 per month

Work Remotely:

- No



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