Help Desk and Support Technician

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Georgetown University Full time

About Us

At Georgetown University in Qatar, we are dedicated to providing students with a world-class education that prepares them for success in their careers and personal lives. As a leading institution of higher education, we strive to create a diverse and inclusive community that fosters academic excellence, critical thinking, and creativity.

The Position

We are seeking an experienced IT professional to join our team as a Help Desk and Support Technician. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and documenting support activities. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  1. Provide technical support to end-users via phone, email, chat, or in-person.
  2. Diagnose and troubleshoot hardware, software, and network issues promptly and effectively.
  3. Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
  4. Document support activities, solutions, and procedures for future reference and knowledge sharing.

Requirements

  1. Bachelor's degree in Information Technology/Computer Science or equivalent number of years of experience in technical support roles.
  2. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, ITIL Service Management, Apple Device Support, or equivalent are an advantage.
  3. 3+ years of relevant work experience in providing technical support to end-users in a corporate environment, preferably within higher education.

Our Benefits

Georgetown University offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings programs, tuition assistance, and much more. We value our employees' well-being and offer opportunities for professional growth and development.



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