Help Desk and Support Technician
3 days ago
About Us
At Georgetown University in Qatar, we are dedicated to providing students with a world-class education that prepares them for success in their careers and personal lives. As a leading institution of higher education, we strive to create a diverse and inclusive community that fosters academic excellence, critical thinking, and creativity.
The Position
We are seeking an experienced IT professional to join our team as a Help Desk and Support Technician. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and documenting support activities. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide technical support to end-users via phone, email, chat, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Document support activities, solutions, and procedures for future reference and knowledge sharing.
Requirements
- Bachelor's degree in Information Technology/Computer Science or equivalent number of years of experience in technical support roles.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, ITIL Service Management, Apple Device Support, or equivalent are an advantage.
- 3+ years of relevant work experience in providing technical support to end-users in a corporate environment, preferably within higher education.
Our Benefits
Georgetown University offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings programs, tuition assistance, and much more. We value our employees' well-being and offer opportunities for professional growth and development.
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