Luxury Retail Manager

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Bvlgari Full time

BVLGARI IS A GLOBAL ICON IN THE WORLD OF LUXURY JEWELRY.

Established in 1884, our brand reflects a rich heritage of exquisite craftsmanship and innovative design.

We are seeking a highly skilled and charismatic individual to join our team as a Store Manager. As a Bulgari Ambassador, you will be responsible for driving the performance of the boutique by leading the team to deliver exceptional client experiences and achieve all targets related to image, sales, profitability, and operational compliance.

Mission

  • You will actively participate in the development of the organization and the business in the region by building relationships of trust with all stakeholders externally and internally.
  • Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
  • Closely working with the teams and clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability.
  • You will embrace the culture of entrepreneurship and innovation, adapting with agility in a fast-moving and ever-changing environment, and proactively propose and implement new ways of working in line with the company's vision and guidelines.

Main Responsibilities

Business Management:

  • You will manage the boutique to achieve sales objectives and store service KPIs, ensuring to spend most of the time on the shop floor with the sales team and clients.
  • You will contribute to the definition of action plans related to mystery shopping and Voice of the Client results and ensure their implementation.

Client Management:

  • You will be proactive in recruiting new customers, promoting and creating events to generate new business opportunities.
  • You will actively participate and involve sales teams in social events.
  • You will constantly nurture relationships with clients, in-store and outside the store, implementing client database activities as per marketing guidelines.
  • You will address client concerns, disputes, and complaints, assuring that client satisfaction is restored.

Team Management:

  • You will coach the sales team on how to deliver a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills, and attitude), observing the sales floor and providing feedback accordingly.
  • You will develop the team by observing them on the sales floor and providing feedback either on the spot or in structured one-to-one meetings.
  • You will partner with Sales Trainers in training definition, implementation plans, and follow-up.
  • You will ensure the participation of the store team in training sessions to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, etc.).

Master of the House:

  • You will be responsible for the good maintenance, safe environment, and proper functioning of the store, as well as the respect of product assortment and visual merchandising, excellent uniforms and grooming standards, and supervise after-sales service requests providing excellent pre and post service to the customer.
  • You will be responsible for store stock, ensuring to efficiently and effectively manage it according to KPIs, and proposing corrective actions.
  • You will guarantee the correct application of company norms and procedures (discounts, etc.).
  • You will sponsor the development of a frictionless Client experience through different touchpoints, leveraging the adoption of new digital tools and processes.
  • You will sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in-store, driving the change.
  • You will have profound knowledge of brand locations, events, and marketing activities related to their environment (city, street, mall, department store).

Required Skills and Qualifications

  • You will possess knowledge of store procedures and processes.
  • You will have knowledge of digital processes.
  • You will have knowledge of the luxury business.
  • You will have knowledge of competition.

Soft Skills

  • You will have the ability to drive and lead by example.
  • You will have business acumen.
  • You will be proactive and engaged.
  • You will be able to satisfy clients.
  • You will be a coach.
  • You will be able to deliver excellence.
  • You will have managerial effectiveness.
  • You will have integrity and trust.
  • You will be curious and a change driver.

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