Grocery Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time
Roles and responsibilities

The Operations Executive is responsible for managing day-to-day operations within the grocery vertical, ensuring smooth fulfillment, compliance, and operational excellence. This role involves coordinating with store partners and internal teams, driving efficiencies, and supporting ground-level execution of strategic initiatives. The ideal candidate will focus on optimizing processes, maintaining high service standards, and delivering measurable outcomes.

(Some Of) What You Will Be Doing:

Operational Management

  • Act as the primary liaison between the company and grocery store partners to ensure seamless daily operations and address any escalations proactively.
  • Supervise and optimize picker and dispatcher schedules to maximize productivity and minimize delays in order fulfillment.
  • Ensure compliance with company SOPs, operational standards, and service level agreements (SLAs) for all grocery operations.
  • Conduct routine checks on store layouts, picking processes, and dispatch protocols to identify inefficiencies or potential issues.
  • Address operational bottlenecks through quick resolution strategies and ensure the implementation of long-term solutions.

Data Management and Reporting

  • Update and maintain accurate operational records, including picking logs, stock availability reports, and order fulfillment documentation.
  • Monitor key operational metrics such as:
  • Picking Accuracy: Ensuring orders are picked with minimal errors.
  • Speed of Fulfillment: Meeting or exceeding SLAs for order processing time.
  • Cost Per Order (CPO): Maintaining an optimal balance between efficiency and cost-effectiveness.
  • Prepare and share detailed performance reports, highlighting key insights and actionable recommendations for improvement.
  • Conduct weekly and monthly reviews with leadership teams to discuss operational trends and progress on key KPIs.

Team Coordination and Training

  • Train and onboard new operational staff, including pickers and dispatchers, with a focus on instilling operational best practices.
  • Develop and regularly update training materials to standardize processes, reduce errors, and improve the efficiency of team members.
  • Ensure all staff are well-versed in escalation matrices and company SOPs to handle day-to-day challenges effectively.
  • Conduct periodic refreshers and performance evaluations for team members to ensure continuous improvement.

Cost and Efficiency Optimization:

  • Identify and implement cost-reduction strategies, including optimizing picker efficiency, minimizing wastage, and streamlining fulfillment processes.
  • Regularly track and analyze operational expenses to ensure alignment with budgetary constraints.
  • Drive the adoption of process automation and digital tools to enhance operational efficiency and reduce manual intervention.
  • Collaborate with technology teams to deploy system updates and tools that improve order tracking, inventory management, and real-time reporting.

Team Collaboration:

  • Work closely with the category management team to ensure operational readiness for promotions, seasonal changes, or high-demand periods.
  • Collaborate with the finance team to monitor cost metrics and ensure budget adherence.
  • Partner with the supply chain team to address inventory gaps, manage stock replenishments, and forecast demand accurately.
  • Support the expansion team in deploying operational setups for new store locations, ensuring scalability and adherence to SOPs.
Desired candidate profile
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • Certifications in logistics, operations, or relevant tools (e.g., Lean Six Sigma) are a plus.
  • Experience:
  • 3+ years of experience in operations management, preferably in the grocery, FMCG, or e-commerce sectors.
  • Proven ability to manage teams and streamline processes in high-paced environments.
  • Familiarity with operational KPIs, cost management, and vendor coordination.

Personal Attributes

  • Strong analytical and problem-solving skills with attention to detail.
  • Effective communicator with excellent interpersonal and team management abilities.
  • Results-driven, adaptable, and capable of performing in fast-paced environments.
  • Proactive and organized, with a keen focus on continuous improvement.

Key Performance Indicators (KPIs)

  • Order Fulfillment Rate: Achieve a minimum fulfillment rate of 98% within SLA timelines.
  • Picking Accuracy: Ensure errors in order picking do not exceed 0.5%.
  • Cost Per Order (CPO): Maintain or reduce CPO while meeting operational standards.
  • Training Effectiveness: 100% of new hires complete onboarding within the designated timeframe, with an error rate reduction of 20% post-training.
  • Operational Efficiency: Achieve an average of 150+ orders fulfilled per picker per day.
  • Escalation Resolution Time: Resolve 90% of escalations within 24 hours.
  • Automation and Process Improvement: Implement at least two process improvements or automation initiatives per quarter.

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