Cargo System Support Manager

2 days ago

Doha, Qatar Qatar Airways Full time

**About the role**

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of **Qatar Airways Cargo’s Customer Experience Team** as a **Cargo System Support Manager **in our office in **Doha**.

Join the **#MovedByPeople** family and leave a mark as part of CE Team.

As part of your role, your key responsibilities will include:

- Ensure all enhancement requests follow the Product Development Guidelines and QR Cargo Processes for streamlined operations.
- Develop adequate preventive steps to reduce defects and system issues.
- Integrate case data with AI tools to analyse root cause and take preventive measures
- Ensure team is adequately equipped to support the network on the system.
- Monitor and ensure system defects are recorded and resolved within SLA, with proper documentation and analysis for smooth functioning of the system.
- Manage the User Acceptance Testing phase of Production Promotes to ensure system compliance as per team
- standards.
- Perform business analysis and process mapping activities to suggest best possible solutions to the team.
- Ensure all new station setup and new customs interface are implemented in time to avoid fines and penalties during
- operations.
- Ensure the cargo system’s performance is as per the agreed KPIs
- Governance with the service providers to ensure the SLAs and KPIs are met

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been d

**Qualifications**:
**About you**
- Bachelor’s degree with minimum of 7 years of relevant technical experience within the airline industry providing system development and support
- Good understanding of airline commercial and operational processes including Reservations, Revenue Management and Pricing
- Strong project management experience
- Strong command of the English language
- Team oriented and able to work in a fast-paced environment
- Ability to delegate work, set clear direction and manage workflow
- Ability and dedication to work with data, drive digitization and innovation and promote change management

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.

We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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