Merchant Support Officer

7 months ago


Doha, Qatar SkipCash Full time

**Job Summary**

**Key Responsibilities**
-      Merchant Onboarding: Coordinate and manage the onboarding process for new merchants, including the collection and verification of required documents and information.
-      MPOS Setup and Configuration: Ensure the proper configuration of MPOS systems for each merchant, working closely with the technical support team.
-      Transaction Settlement: Oversee the settlement process for all completed transactions, ensuring accuracy and timely processing.
-      Statement Generation: Generating Statement of Account for the merchants with the transaction details and sending the statements to the merchants.
-      Customer Support: Provide prompt and efficient support to merchants regarding any MPOS-related issues/queries, resolving problems in a timely manner to minimize disruptions to their operations.
-      Merchant Training: Conduct training sessions for merchants on how to use the MPOS system effectively and efficiently, ensuring they have a comprehensive understanding of its features and functionalities.
-      Data Analysis: Analyze transaction data and generate reports to monitor merchant performance and identify opportunities for improvement.
-      Relationship Management: Develop and maintain strong relationships with merchants, serving as their primary point of contact for MPOS-related inquiries and support.

**Qualifications &** **Requirements**
-      Excellent problem-solving and analytical skills with a keen eye for detail.
-      Exceptional communication and interpersonal abilities to interact effectively with merchants and internal teams.
-      Ability to work independently and manage multiple tasks simultaneously.
-      Proficient in using relevant software and tools, such as Microsoft Excel, for data analysis and reporting.
-      Strong commitment to customer satisfaction and service excellence.

- BS in finance and banking or related field

- Minimum 2 years of experience in banking sector or financial institution

**- **A driving license and vehicle are required.

**Job Types**: Full-time, Permanent

**Salary**: Up to QAR6,000.00 per month

Application Question(s):

- Do you have an advanced level of Excel/data analysis?

**Education**:

- Bachelor's (required)

**Experience**:

- POS machine /bank: 2 years (required)



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